A QR code is a type of barcode that can be scanned with a smartphone camera. On our website, the QR code gives quick access to a digital memorial page, which includes photos, stories, memories, and Psalms dedicated to the deceased.

The purchasing process is simple and fast. Select the package that best suits your needs, and we’ll send you the QR code along with all the necessary instructions for placing it on the grave. The QR code comes in an elegant box, ensuring it arrives safely and ready for use.

The QR code comes with a weather-resistant adhesive backing, designed to withstand heat, cold, and rain. Before attaching, make sure the surface is clean and dry. Then, simply peel and securely stick it to the grave for a lasting and durable placement in any weather.

Absolutely! You can log into your account at any time to add, remove, or update photos, videos, and other settings, ensuring the page remains current and meaningful.

We strive for quick delivery and aim to have the QR code delivered to you within a few business days. However, please note that occasional delays may occur due to circumstances beyond our control.

Yes, your information is fully protected and will not be shared or distributed. You have complete control over the privacy settings, ensuring your memorial page remains secure.

If the QR code is broken or lost, you will need to reach out to us. A replacement can be provided for a fee.

At this stage, we offer a uniform and respectful design for all memorial pages, but you can add personal content such as photos, stories, and memories.

After your purchase, you will receive an email with a temporary password to access and manage the profile. Once you receive the QR code, simply scan it, log in with your email and the temporary password, and you’ll be able to upload photos, videos, add a biography, and adjust all settings.

On the settings page, you can control various features, including enabling or disabling the main “Memories” page, turning the Psalms feature on or off, customizing the name for the Psalms, and activating the virtual “Memorial Candle.”

The virtual “Memorial Candle” allows you to light a digital candle on the memorial page as a symbolic gesture, similar to lighting a real candle. You can light one candle per year, and the option to light or extinguish it can be managed through the profile settings.

The “Memory Sharing” feature allows friends and family to share personal memories they have with the deceased.

After purchasing the QR code, you’ll receive an email with a temporary password to manage the profile. Simply scan the QR code, log in with the provided details, and begin setting up the profile by adding photos, videos, and other information as you wish.

In the profile settings, under the “Photos” and “Videos” categories, you can upload new content or delete existing content based on the storage limits of your purchased plan.

Yes, each plan has a different storage limit for photos and videos. You can also upgrade your storage capacity after purchase.

If you forget your password, simply click “Reset Password” on the login page, and we will send a new password to your registered email address.

Yes, the settings page allows you to enable or disable various features, such as the visibility of the memorial page, the virtual memory candle, memory sharing, and the Psalms feature.

Yes, on the settings page, you can enable or disable features such as the visibility of the memorial page, the virtual memory candle, memory sharing with friends, and chapters of Psalms.

The profile manager can contact us to delete inappropriate comments. Only logged-in users can leave comments, so there’s no need to worry.

You can reach us by clicking the “Contact Us” button at the top of the website. We aim to respond to all inquiries within 24 hours.

Accessing memories is simple—family and friends can either scan the unique QR code or use the provided web link. You can easily share the QR code by sending a photo of it or sharing the web link via email or messaging apps, allowing them to instantly view the dedicated memorial page and cherish those memories together.

An online memorial page offers an exciting and eternal way to commemorate not just basic information but also the stories, passions, and cherished memories of your loved ones.

The QR code is made of high-quality stainless steel, fully resistant to rain, sun, and the harshest weather conditions.

Yes, the Eternal memorial page can be accessed on most modern smartphones, including iPhone, Samsung, Huawei, and Oppo, which can scan QR codes directly using the camera. For devices that don’t have this feature, you can use free apps like NeoReader or Google Lens to scan QR codes on iPhone, Android, Blackberry, and Windows devices.

The price varies based on the number of photos and videos you wish to upload.

Eternal accepts digital files only, including photos in JPG and PNG formats, ideally sized at 1920×1080 pixels for optimal quality on all devices. Videos can be uploaded in resolutions up to 1080p.

You need to log into your profile page, where you can upload all the files and change any settings you wish.

Eternal only accepts digital files. If you have physical photos or documents, you can visit a local print shop, office supply store, or library to have them scanned and sent to your email, so you can upload them to the memorial page.

No, your QR code is designed to remain active indefinitely as long as the service is available. In the unlikely event that the company ceases operations, we will make every effort to provide options for maintaining access to the memorial page.

Yes, your personal memorial page on Eternal can be viewed through the unique link you receive via email. You can share the link through social media or via email.

Yes, all memories are stored on Eternal’s secure servers with backups in your personal digital folder. Our support team is available year-round to promptly address any technical issues or concerns, should they arise.